How may I return a product?

The buyer has the right to return the product he purchased without justification and for any reason, within 14 days from the date of receipt, by notifying the pharmacy in writing of his request at [email protected]. Refunds/changes are made subject to the terms of article Law 2251/1994, as the relevant terms are detailed below.

What are the conditions for returning / changing a product?

The return/exchange of products is subject to the conditions of article Law 2251/1994, as detailed below:

  1. The product must be returned within 14 days from the date of receipt.
  2. The product packaging must be in its original condition.
  3. The returned product must not have been used and must not have suffered material damage.
  4. Return costs are borne by the customer, except in the case of actual defects.
  5. In the event that the product to be returned is received by our company without prior charging of shipping costs, these costs are withheld from the amount of money to be returned.
  6. The buyer must also place in the packaging all the documents required by law, in order to make it possible to cancel the specific sale.

In the event that the above conditions are not met, the product will not be picked up by the pharmacy and will be returned to the sender, at the sender’s expense.

What happens after returning a product?

Our pharmacy undertakes to replace the product with another similar and new one, in case the original has proven to be defective (replacement). In any other case, the company provides the customer with a discount coupon of a value equal to the historical value of the problematic product, which can be used in a new order containing one or more products of the customer’s choice.

If the amount of the new order exceeds the value of the discount coupon, the customer is required to pay only the difference. If the amount of the new order is lower than the value of the discount coupon, the remaining value of the coupon remains available for a future order.

In the event that, for any reason, the replacement of the product (with another one of the same or different) is not an option of the buyer, the amount of money spent on the canceled purchase may be returned. The method of return is determined in consultation with the pharmacy.